Responsible Gaming

1. Introduction

At Chezascore, we are committed to promoting responsible gaming and ensuring that betting remains an enjoyable and safe activity for our users. While betting can be an exciting form of entertainment, we recognize that it can also lead to harmful behaviors if not conducted responsibly. Our goal is to provide a secure platform where customers are informed, protected, and supported in making responsible betting decisions.

2. Our Commitment to Responsible Gaming

• We ensure that all our services comply with the Betting Control and Licensing Board (BCLB) regulations in Kenya.
• We promote a safe environment for betting, free from exploitation and harmful behaviors.
• We provide tools, information, and resources to help customers manage their betting activity.
• We are committed to preventing underage gambling and protecting vulnerable individuals.

3. Underage Gambling Prevention

Chezascore strictly prohibits any person under the age of 18 from creating an account or participating in betting activities.

• We verify the age and identity of all customers during registration.
• We encourage parents and guardians to monitor and restrict access to betting platforms by minors.

4. Tools for Responsible Betting

We provide features and tools to help users control their betting habits, including:

• Deposit Limits: Customers can set daily, weekly, or monthly deposit limits to manage their spending.
• Time Limits: Users can set time reminders to monitor the duration of their betting sessions.
• Self-Exclusion: Customers may request temporary or permanent self-exclusion from betting on our platform.
• Account History: Users can review their betting history to make informed decisions about their gambling activity.

5. Recognizing Problem Gambling

Gambling should always be for fun and entertainment. If betting is no longer enjoyable or is causing stress, it may be a sign of problem gambling.

Warning signs include:

• Spending more money or time on betting than intended.
• Borrowing money or selling assets to fund gambling.
• Neglecting family, work, or other responsibilities.
• Feeling anxious, irritable, or depressed due to gambling losses.

6. Support and Help

If you or someone you know is experiencing gambling-related problems, we encourage you to seek help. There are organizations that offer professional support, such as:

• Gamblers Anonymous: www.gamblersanonymous.org
• Responsible Gambling Foundation: www.responsiblegambling.or.ke

You can also contact our support team via [email protected] for guidance on self-exclusion and account management.

7. Fair Play and Transparency

All games and betting markets on Chezascore are conducted fairly, with random and transparent results. We regularly audit our systems to ensure compliance with BCLB regulations and fair betting standards.

8. Responsible Marketing

• We avoid misleading promotions or advertisements that may encourage irresponsible gambling.
• We ensure all marketing materials are targeted only to adults over 18.

9. Customer Support

Our dedicated support team is available to assist customers with responsible gaming tools, account management, and general inquiries.

Email: [email protected]